Salary:

  • UoP: 4 000 – 6 000 PLN brutto.
  • B2B: 5 000 – 8 000 PLN netto.

Our project:

It project is a platform for facilitation and management in big and huge companies. Apple, Levi’s, Nike, H&M, Columbia, Gucci, Swarovski, Walmart, Lego, Adidas, Aldi, Biedronka and 500+ more brands are using our platform. There are 100+ people who work on this project. Everybody works in a team of only around 10 people (6-8 Developers, 2-3 QA, Team lead) having its own area of responsibility in the project.

Requirements:

  • Level of English: Upper Intermediate (both written and oral) / Advanced or Fluent.
  • Advanced Computer user.
  • Desire to learn and help others.
  • Good Communication skills.

Will be a plus:

  • Previous experience as IT technical support specialist or QA.
  • SQL knowledge.

Skills:

  • Good understanding of how software and operating systems work.
  • Up-to-date technical knowledge.
  • Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
  • Establishing a good working relationship with customers and other professionals, such as software developers;
  • Good analytical and problem solving skills.
  • The ability to think logically and attention to details.
  • The ability to prioritize your workload.

Responsibilities:

  • Providing support to end-users, including procedural documentation and relevant reports.
  • Troubleshooting current issues and providing work arounds to end-users.
  • Providing guidance on how to set up an application or resolve set up issues.
  • Reporting bugs to developers.
  • Investigating application logs.
  • Supporting the roll-out of new features.
  • Verifying bug fixes or new features after release.

We provide:

  • Modern A-class office in a vibrant city center (Twarda,18). Ability to work 100% remotely/from the office/choose a hybrid type.
  • Flexible working hours.
  • Flat structure.
  • Mentor support.
  • Corporate library.
  • In-house trainings.
  • International projects.
  • Knowledge sharing.
  • Free coffee & snacks.
  • Family Picnics.
  • Charity events.

Benefits:

  • Sport subscription (Multisport Classic).
  • Psychological help compensation.
  • 4 Sick Days a year.
  • Training budget.
  • Private healthcare (LuxMed Silver).
  • Mental Health Support compensation.
  • Language courses.
  • Employee referral program.
Anastasia Melnikova