Salary:

  • UoP: 4 000 – 6 000 PLN brutto.
  • B2B: 5 000 – 7 500 PLN netto.

We are looking for a WO Associate (Partner) to join our rapidly growing Facilities Team.
You will work as part of a team, that is responsible for managing work orders and driving work order outcomes by guiding the life cycle through coordinating communication with facilities team, locations, and providers.    

Requirements:

  • English Proficiency – Excellent command in spoken and written English. Can understand with ease what is heard and read, also able to express themselves fluently and precisely.
  • Attention to Detail: Accurately capture specific pieces of information (details) and the ability to document these details in the written form, while speaking with the caller as well as following processes correctly.
  • Efficiency: Able to learn new tasks quickly and follow direction. Receptive to feedback and being adaptive and responsive to updating process.
  • Attendance and Punctuality: On time attendance to scheduled shifts is required.
  • Teamwork: While most of the role is an individual contributor, team members support each other through cross-training, reviewing the learning applications, remote communication methods, procedures, client expectations and program development efforts. There should be a willingness to ask, learn, advance, achieve and engage with other team members in order to obtain team excellence.

Will be a plus:

  • Experience: Facility maintenance knowledge, customer service and software support experience preferred.

Responsibilities:

  • Communicate with clients and providers via email (notes) and via phone.
  • Follow up on work orders to find out the current status of the job.
  • Monitor inbound assistance requests on the help desk platform (Zendesk).
  • Verify all the information that’s needed for the technicians to do their work is captured and provided to them.
  • Escalate customer issues as needed based on established guidelines.
  • Collaborate, Communicate, and Knowledge Transfer to maintain a seamless workflow.

We provide:

  • Modern A-class office in a vibrant city center (Twarda,18). Ability to work 100% remotely/from the office/choose a hybrid type.
  • Flexible working hours.
  • Flat structure.
  • Mentor support.
  • Corporate library.
  • In-house trainings.
  • International projects.
  • Knowledge sharing.
  • Free coffee & snacks.
  • Family Picnics.
  • Charity events.

Benefits:

  • Sport subscription (Multisport Classic).
  • Psychological help compensation.
  • 4 Sick Days a year.
  • Training budget.
  • Private healthcare (LuxMed Silver).
  • Mental Health Support compensation.
  • Language courses.
  • Employee referral program.