Founded in 2008, Solbeg provides premium quality IT services to customers across the globe. With extensive technological expertise and wide experience across industries, we develop high-end solutions, helping companies optimize business processes, boost performance, and thereby achieve strategic goals.
We invite you to the company where you can work on projects in the fields of Banking projects, E-commerce, Logistics etc. The choice of a project depends both on the candidate’s preferences and the results of an interview.
Our project is a platform for facilitation and management in big and huge companies. Apple, Levi’s, Nike, H&M, Columbia, Gucci, Swarovski, Walmart, Lego, Adidas, Aldi, Biedronka and 250+ more brands are using our platform.
We are looking for a Support Analyst to join our rapidly growing team.
Requirements:
- Level of English: Upper Intermediate (both written and oral) / Advanced or Fluent.
- Level of German: Upper Intermediate (both written and oral) / Advanced or Fluent.
- Advanced Computer user.
- Desire to learn and help others.
- Good Communication skills.
- Good understanding of how software and operating systems work.
- Up-to-date technical knowledge.
- Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
- Establishing a good working relationship with customers and other professionals, such as software developers.
- Good analytical and problem-solving skills.
- The ability to think logically and attention to details.
- The ability to prioritize your workload.
Will be a plus:
- Previous experience as IT technical support specialist or QA.
- SQL knowledge.
Responsibilities:
- Providing support to end-users, including procedural documentation and relevant reports.
- Troubleshooting current issues and providing workarounds to end-users.
- Providing guidance on how to set up an application or resolve set up issues.
- Reporting bugs to developers.
- Investigating application logs.
- Supporting the roll-out of new features.
- Verifying bug fixes or new features after release.
We provide:
- Modern Class A office in a dynamic downtown location (Twarda, 18).
- Flexible Schedule.
- Training and development.
- Mentor support.
- Corporate library.
- International projects.
- Language courses: Polish, English.
- Corporate events.
- Team building.
- Gifts.
- Family picnics.
- Charity events.
- Great place to work.
Benefits:
- Private healthcare (LuxMed Silver).
- Sport subscription (Multisport Classic).
- Psychological help compensation, mental health support.
- 4 Sick Days a year, extra days off for special events.
- Payments on birthday and special occasions.
- Employee referral program.
